We focus on emerging technology trends and business applications; partner actively with Citi business, technology, and Innovation Lab teams; and experiment to learn more about how emerging technologies can be leveraged to drive client engagement, operational efficiencies, and future growth.
Monitor the tech landscape to identify emerging trends and innovation.
Analyze select technologies through study, application, and collaboration.
Experiment with the technologies to gain hands-on experience and learning.
Recommend early adoption throughout the Citi enterprise.
We monitor a wide range of next-gen technologies and deep dive in select areas with the greatest potential to disrupt and grow our business. Examples include:
Leveraging AI for financial services can help reduce costs, accelerate and enhance decision insights, improve service through human augmentation, and make the financial system safer.
AR in banking could bring a virtual branch into the home, or support investment and retirement planning and analysis with a virtual assistant.
DLT introduces new mechanisms for economic coordination and may help improve operational efficiencies, reduce human error, and ensure better regulatory compliance.
Combining sensors with tracking data and AI could create new products, shape new industries and business models, and transform mobile banking.
New algorithms and protocols for encryption, authentication, digital signatures, and key exchange can help meet escalating security and performance requirements.
Quantum computers can analyze data 100 million times faster than traditional computers, enabling them to optimize portfolios, identify key fraud indicators, and more in revolutionary new ways.